Refund & Returns

No returns on food items

Due to the nature of food products and international shipping, we are unable to accept returns on any items once they have been sourced by our Lagos buyers. All sales are final once your order moves to the sourcing stage.

We encourage you to review your cart carefully before completing checkout. If you need to cancel or amend your order, you must contact us before sourcing begins — typically within 12 hours of placing your order.

Damaged or incorrect items

To report a damaged or incorrect item, email us at support@shopfromnaija.com with your order number and photographs of the affected items. We will review your claim and respond within 2 business days.

Where a valid claim is confirmed, we will offer one of the following at our discretion:

• A full or partial refund to your original payment method
• A replacement included with your next order
• Store credit applied to your account

Claims submitted after 48 hours of delivery will not be eligible for a refund or replacement.

Items that cannot be sourced

On rare occasions, an item in your order may be unavailable in the Lagos market at the time of sourcing. If this occurs:

• You will be notified by email as soon as we are aware
• The unavailable item will be removed from your order
• A full refund for that item — including its proportional share of shipping — will be issued to your original payment method within 5–7 business days

The remainder of your order will proceed as normal unless you request a full cancellation.

Order cancellations

You may cancel your order for a full refund if you contact us before sourcing begins. Sourcing typically begins within 12–24 hours of your order being placed.

Once sourcing has begun, cancellations are not accepted and no refund will be issued for items already sourced.

Refund processing

All approved refunds are returned to the original payment method used at checkout — either Stripe (card) or PayPal. Refunds typically appear within 5–7 business days depending on your bank or payment provider. ShopFromNaija is not responsible for delays caused by banks or card issuers.